Terms & Conditions

  • All information including text & picture to be provided by the client in soft copy who should also be the legal copyright owner for the same.
  • Order confirmation will be considered after receiving advance payment along with PO/PI.
  • Challenge Technolabs shall not be liable for any claims/damages arising out of content posted on your website.
  • Cheque/Draft/Pay Order should be drawn in favor of “Challenge Technolabs” payable at Ahmedabad.
  • Work on services shall commence only after clearance of Cheque/Draft/Pay Order.
  • Service void if payment commitment failed; bounced cheque is also a failed commitment.
  • In yearly contract payments system, customers have to make payment before due dates as mentioned.
  • In any case of payment failure, we can suspend your account within 24 hours of payment failure notice via email or telephone.
  • Bounced cheque will attract a charge of Rs. 400/-.
  • Services interrupted due to non-payment are subject to a 500 INR re-connecting charge.
  • Bulk Mailing is restricted.
  • If you require any backup, it is chargeable, if backup is available.
  • Domain, Web Hosting and other services renewal charges may change after one year.
  • For any addition/modification in website, web hosting packages, and other services provided by “Challenge Technolabs,” charges will be extra.
  • Interest @ 18 % per annum will be charged for delayed payment.
  • All disputes are subject to Ahmedabad Jurisdiction.

Cancellation Policy

  • Cancellation is considered only if the request is made within 48 hours of placing an order.
  • No Cancellations are considered for those services that “Challenge Technolabs” Solutions has obtained on special occasions like Holi, Diwali, Christmas etc. These are limited period promotional offers and therefore cancellations are not possible.
  • For your existing account cancellation, all requests for cancelling any services must be made with at least 7 days before the next payment/invoice is due.
  • Cancellation request is not applicable on Domain, Web Hosting, SSL, Payment Gateway Services provided by “Challenge Technolabs.”

Refund Policy

  • Any of our services are not covered by any money-back guarantee. If you are not satisfied with the services, you have to report within 48 hours, and our Customer Service Team/Sales Team will look into the matter and then take an appropriate decision.
  • For refund simply contact our support department with your purchase details within 48 hours of your purchase. Kindly tell us why you are requesting a refund, we will look after the matter seriously and use it to improve our services.
  • Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are processed within a 21-day period.
  • A cancellation fee of 8% will be deducted from the refunds and the remaining refund amount will be processed within 21 days.

Service and Support

  • We will provide 24 x 7 web hosting related support only by mail. Telephonic support is limited to time: 10:00 AM to 08:00 PM IST on working days.
  • For any technical solution, we will take a minimum of 2 to 6 hours for general issues. If there is any major technical or hardware fault, the time duration for this depends upon the fault.
  • If there is any additional hardware or software update required, the charges for that will be additional.
  • For antivirus security, you have to pay us the license fee for antivirus.
  • General server downtime is less than 1%, but in case of a major fault, downtime depends on the fault.
  • For web design, website development, application, or multimedia presentation development, the timeline will be provided to the client at the confirmation of the project.
  • If there are any changes after design confirmation, there will be extra charges for the same.
  • If any additional functionality is required in any project beyond the discussed features, there will be additional charges for the same.
  • We require all necessary information regarding the client and the project by E-mail (soft copy), so that we can fulfill your requirement and better communicate with you.
  • The communication and support time during the development of the project and after the completion of the project regarding any query will be 10:00 AM to 08:00 PM on all working days via mail or telephone.
  • We are not responsible for any harm, changes, or deletion of the client data on our server if the rights of their FTP are given to them. Although, there is no threat of any kind of harm, damage, or insecurity at our end.
  • We reserve the right to refuse any of our services to anyone at any time for any reason.

Note

  • We reserve all rights to make any kind of changes to our terms and conditions at any time without any notification.
  • All the disputes will be subject to Ahmedabad Jurisdiction Only.

Let's Talk BUSINESS!!

Have questions about your idea? Drop in your details to discuss with our solution consultants. We look forward to hear from you.

or Please reach us with below details.
Email info@challengetechnolabs.com
Phone:India +91 743 300 0797
Phone:USA +1 225 532 8719
Phone:Australia +61 474 561 370
Phone:Canada +1 437 440 0440

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INDIA (HQ)

916, City Center 2, Nr. CIMS Hospital,Science City Road, Sola, Ahmedabad - 380060.

USA

3891 Ranchview Dr. Richardson, California 62639

AUSTRALIA

27 Cheryl Avenue Valley View South Australia 5093

CANADA

7895 jane street ,#2711 Concord, L4K 0K2 Ontario Canada

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